It wasn’t long ago that Samsung had sent out statements to halt the shipments of the latest Galaxy Note7 phablet, due to the risks of exploding batteries in the device. Now, Samsung is urging all Galaxy Note 7 owners to return their devices.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
We aren’t sure if the recalling of all Galaxy Note7 devices includes users from the UAE region. Regardless, the battery which is designed by Samsung is said to be manufactured by some other companies. While the recalling of the Note7 could affect sales of one of the most brilliant Android phablets on the market, it’s good to see that Samsung first prefers the safety of their customers.